We accept PayPal Express Checkout. Also you can use the Credit Card through the gateways.
If you have none, please contact us for more help.
FAQ
01. What payment methods can I use?
02. What if my shoes are not available?
If your shoes style are in stock, we will give a exchange; If not, we may provide some similar styles for you to choose from.
Of course, you can also directly cancel the order and we will give a refund.
03. Can you keep the information I provide on your site safe?
Yes. Ekaliy is a formally registered business and we promise to keep all customers’ privacy safe, including phone numbers, emails, shopping records etc. We will not give any customer’s private information to any third-party person/organization.
For more details about privacy policy, welcome to our privacy page.
04. How can I track my order?
Once your order has been processed and shipped, you will receive an email notification.
You can check the status of your order by logging into your account and viewing your orders. Once your order has updated from "Unfulfilled" to "Fulfilled", the tracking information will be displayed.
You can always contact us if you have any questions on the status or delivery of your order.
05. How do I return an item?
Please see all details on our Returns Page.
You can always cotact us if you have any questions on the returning status.
06. What is your policy on damaged items?
If you receive damaged or defective items, please notify us immediately via email or live chat, then send the damaged itme to us with tracking number. As soon as the item is received back a full refund will be issued.
07. How do I know my shoes size?
If you are not sure of your shoes size, you can measure your feet with help of a ruler .
Here is Ekaliy’s tutorial to get feet size. In order to provide a better shopping experience, contact us with no hesitation if you have any size problem.
Here is Ekaliy’s tutorial to get feet size. In order to provide a better shopping experience, contact us with no hesitation if you have any size problem.